UKS_kljucni_ljudi

	Ivana Albuquerque da Costa





	Education
	2004-current Personal construct psychology course for psychotherapists – in process of obtaining Faculty of psychology, University of Belgrade, SaM

	1992-1993 Research fellow / Georgetown university, Washington DC, USA

	1988-96 Medical doctor / Faculty of medicine, University of Belgrade, FRY

	Equivalency program, Faculty of medicine, University of Lisbon, Portugal (2004)

	Tailored Hyatt training for DoHR and Leadership Series modules – Hyatt International

	Certified facilitator (training-of-trainers course) by Interaction Associates, USA and by OSCE Secretariat, Vienna, Austria

	Certified mediator – basic level by OSCE Secretariat, Vienna, Austria

	Tailored training on human resources management – OSCE Secretariat, Vienna, Austria

	Basic course in personal construct psychology – Belgrade, SCG

	Working Experience
	2005, July – current Director of human resources Hotel Hyatt Regency Belgrade, Belgrade, Serbia Leading the HR team and managing all HR function and processes: 400-500 employees with 7 executive committee members (including DoHR)

	2004, September – 2005, June Teaching consultant European University, Belgrade, SaM Design and delivery of lessons (as a part of international business and management course): - Strategic planning and planning with time management - Management in global context (with international human resources management and team management)

	2003, October – 2005, June Human Resources Management Consultant (independent) Design and delivery of training modules: planning; stress management; time management; team management; conflict resolution; first aid. Consulting and mediation in the areas of: HR management; project management; Representative clients: Canadian Embassy, OSCE, UNHCR, McCann-Erickson PR, Societe General Bank

	2001, March – 2003, August NP Personnel and Training Officer (in a capacity of the chief of the human resources unit) OSCE Mission to SaM, Administration and Finance Department, Belgrade, SaM Initial set-up and staffing of the mission (160 international and national mission members): staff recruitment and evaluation; coordination and evaluation of personnel of mission units, sections and departments; staff training and mediation; Set-up, development and supervision of the HR office; Stress management training module design and training delivery: OSCE mission in Croatia; ASPR (Austrian Study Center for Peace and Conflict Resolution) Austria

	2000, May – 2001, February Program Manager Italian Embassy, Italian Cooperation Office, Belgrade, SaM Design, development, revision and supervision of the projects in the areas of: - assistance to the health system; - assistance to refugees and idps; - social welfare system development; Set-up of the analytical team as a part of the ministry of social welfare (still operational)

	1999, August – 2000, April Staff counsellor OSCE mission to Kosovo, Counselling service, Priština Individual psychological treatment, debriefing and mediation services mentored by Dr Gert Ahrer and Brita Yri, around 200 hours for around 600 mission members; Stress management training module design and training delivery (implemented 10 training sessions for 400 trainees)

	1997, October – 1999, March Education Manager Johnson & Johnson Company, Belgrade, SaM

	Organization and implementation of seminars: adolescence – psychological and medical aspect (for teachers and students, in 78 elementary and secondary schools on the territory of Belgrade)

	1992, September – 1993, October Research Fellow Georgetown University, Medical School, Washington DC, USA Designing and conducting the research in the area of endocrinology and cardiology; 3 international publications

	Professional Interests
	Psychology, especially organizational;
	Organizational and communicational mechanisms;
	Endocrinology, especially reproductive endocrinology;
	Linguistics;
	Geo-cultural complexes, global and specific.

	Associations’ Membership
	Serbian Constructivist Association (SCA)
	European Constructivist Therapy Network (ECTN)

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